Question 1

Did my pre-order go through?

Question 2

Can I cancel a Pre-Order?

Question 3

How do I know when my pre-order will be dispatched?

Question 4

Is the bean bag and DreamPod covers washable?

Question 5

Can I return my DreamPod?

Question 6

Do the DreamPod Collection have filling included?

Question 7

Is the bean bag and DreamPod covers washable?

Question 8

Do Ivory & Deene items ship worldwide?

Question 9

What size bean bag for my 8 year old?

Question 10

How can I incorporate bouclé bean bags into my home decor?

Question 11

Is the cover removable?

Question 12

Are bouclé bean bags suitable for outdoor use?

Question 13

What makes bouclé bean bags unique compared to other bean bags?

Question 14

How many bags of beans do I need to fill a bean bag?

Question 15

Can I buy another cover?

Question 16

Why are bean bags called bean bags?

Question 17

What is the best filling for my bean bag?

Question 18

What does my bedding set include?

Question 19

Is a quilt cover the same as a doona cover?

Question 20

What is the best thread count on sheets?

Question 21

What bed sheets are the softest?

Question 22

How big is a queen (or king) quilt cover set?

Question 23

Can I change my order after it has been placed?

Question 24

What are your showroom opening hours?

Question 25

Do you have a physical showroom I can visit?

Question 26

When will my order be dispatched?

Question 27

Where can I see this in person?

Question 28

Is my vase waterproof?

Question 29

How do I place an order online?

Question 30

How do I clean my decor?

Question 31

Will I receive an order confirmation after purchasing?

Question 32

Do you ship Australia-wide?

Question 33

Can I cancel my order?

Question 34

Is it safe to enter my payment details on your website?

Question 35

What payment methods do you accept?

Question 36

Can I use Afterpay or other buy now, pay later options?

Question 37

How do I contact customer support?

Question 38

How many pillowcases in a set?

Question 39

Can I return items purchased on Black Friday?

Question 40

Where is your store located?

Question 41

What if I have an issue with my order?

Question 42

Does my cushion cover include an insert?

Question 43

What should I do if I entered the wrong delivery address?

Question 44

Can I request a tax invoice for my order?

Question 45

How much does shipping cost?

Question 46

Can I track my delivery?

Question 47

What happens if my item arrives damaged?

Question 48

How long will my order take to arrive?

Question 49

Do you offer express shipping?

Question 50

What are the best light globes?

Question 51

What globe size do I need?

Question 52

What size pendant do I need?

Question 53

Do I need to check my lights?

Question 54

How do I request a return or exchange?

Question 55

Can I return my item?

Question 56

Can I return my order?

Question 57

Can I install the tapware myself?

Question 58

Do I need a plumber to install my tapware?

Question 59

What does WELS mean?

Question 60

Are your tapware products WaterMark certified?

Question 61

Are your taps lead-free?

Question 62

What type of hammock kit is best?

Question 63

Is sleeping in a hammock healthy?

Question 64

How much is shipping to deliver my furniture?

Help Centre

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