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Shipping & Delivery Policies

Yes, we do ship worldwide! Local import taxes are the responsibility of the buyer, and are not covered in the purchase price or shipping fees.

Please Note: All orders placed to Oman, Qatar, UAE and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service.

All orders require a signature on delivery, so if there is no-one available to sign for the package it will need to be collected from your local post office.

StarTrack Overnight Express & TNT Overnight Express: Please note that whilst we offer next-business-day delivery with StarTrack Premium and TNT Overnight Express, some delays may occur after collection and are not the responsibility of Ivory & Deene. This service is only accessible for orders up to 5kg, so may not be offered on every order. Typical delivery timeframes are 1-2 business days.

StarTrack Road Delivery: Please note that whilst we offer next-business-day delivery with StarTrack Premium, StarTrack Road Delivery is a different service and is not subject to an express delivery. Typical delivery timeframes are 4-8 business days.

How do I track my order?

Once shipped, you will receive a shipping confirmation sent to your nominated email address. Updates will occur once your parcel is in transit. Alternatively you can visit our Track your Parcel page at any time.

What our customers are saying.

Excellent shipping - very fast

Excellent shipping - very fast and I am very happy with the product.

Kim S - Sydney, AU

Fast shipping 👍🏻

Fast shipping 👍🏻

Joanne B

Excellent Quality Baby Swing Chair & Fast Shipping

Love the baby chair. Looks exactly as pictured. I was worried about the delivery times as they weren't stated against each delivery type, but one call to Customer Service cleared everything up. It arrived when they said it would. Will shop here again!

Ana - Sydney, AU

Very quick shipping

And great product, I ordered from Canada and the shipment was very fast. I love my pendants.

Anonymous

Quick shipping and looks great

Delivery was so quick , the light is beautiful! It doesn’t clearly state the amount of bulbs required, however it needs 5 :)

Lesley - Brisbane, AU

Quality products

Quality products and fast shipping.👍

Anonymous

Great birthday present

I bought this for my daughter to use in her room. The shipping was quick and the product was well packaged. She loves the beanbag as it’s really comfortable and the perfect size for her. I would buy from here again.

Theresa H - Sydney, AU